ONLINE SHOP TERMS AND CONDITIONS OF SALE
1. General Provisions
The online shop sotsiaaldisain.ee (hereinafter the Online Shop) is operated by SotsiaalDisain OÜ, registry code 12793508, VAT number EE102114700, with its registered office at Vaksali 32a-3, Viljandi 71014, Estonia.
Contact details of the Online Shop:
- e-mail: info@sotsiaaldisain.ee
- telephone: +372 559 429 86
- address: Vaksali 32a-3, Viljandi 71014, Estonia
The Online Shop sells “Sisekaemus” series metaphor cards.
2. Validity of the Sales Contract, Product and Price Information
These Terms and Conditions apply to purchases of goods from the Online Shop.
The prices of products sold in the Online Shop are displayed next to the respective products. All prices are in euros and include value added tax (VAT).
A delivery fee will be added to the price according to the delivery method selected by the buyer. The delivery fee is displayed to the buyer when placing the order.
Information about the products is provided directly next to the respective product in the Online Shop.
3. Placing an Order
To order a product, the desired products must be added to the shopping cart.
To place an order, the buyer must complete the required fields and select a suitable delivery method. The total price of the order, including the delivery fee, will then be displayed to the buyer.
The order is considered submitted once the buyer has confirmed the order and paid for it by bank transfer.
The sales contract enters into force when the Online Shop has received the amount due for the order.
If the ordered product cannot be delivered, for example because the product is out of stock, the Online Shop will inform the buyer as soon as possible and refund the amount paid.
4. Delivery
Products are sent to the destinations and using the delivery methods offered by the Online Shop during the ordering process.
Available delivery methods and their prices are displayed to the buyer when placing the order.
The buyer bears the delivery costs unless otherwise indicated during the ordering process.
The Online Shop hands over the goods for delivery after the sales contract has entered into force.
The exact estimated delivery time depends on the selected delivery method and is displayed to the buyer during the ordering process or in the order confirmation.
5. Right of Withdrawal
A consumer who has purchased from the Online Shop has the right to withdraw from the contract within 14 days from receiving the goods.
To exercise the right of withdrawal, the buyer must submit a withdrawal notice to the Online Shop within 14 days from receiving the goods.
The withdrawal notice can be submitted using the Online Shop’s withdrawal form:
WITHDRAWALFORMLINKHEREWITHDRAWAL FORM LINK HERE
The withdrawal notice may also be submitted by e-mail to info@sotsiaaldisain.ee.
The buyer must return the goods no later than 14 days after submitting the withdrawal notice.
The returned goods should, where possible, be unused. The buyer may handle and examine the goods only to the extent necessary to establish their nature, characteristics and functioning.
If the buyer has used the goods beyond what is necessary to establish their nature, characteristics and functioning, the buyer may be liable for any resulting decrease in the value of the goods to the extent provided by law.
The buyer bears the cost of returning the goods, except where the reason for the return is that the goods do not correspond to what was ordered or the goods are defective.
Upon withdrawal, the Online Shop shall refund the buyer all payments received under the contract, including the cost of standard delivery, no later than 14 days after receiving the withdrawal notice.
The Online Shop may postpone the refund until the returned goods have been received by the Online Shop or the buyer has provided proof that the goods have been returned, whichever occurs first.
If the buyer selected a delivery method that was more expensive than the cheapest standard delivery method offered by the Online Shop, the Online Shop is not required to refund the difference between the more expensive delivery method and the cheapest standard delivery method.
No separate product-specific exclusions from the right of withdrawal apply to the Sisekaemus cards sold in the Online Shop under these Terms and Conditions.
The right of withdrawal does not apply if the buyer is a legal entity, unless otherwise agreed by the parties.
6. Right to Submit a Complaint
The Online Shop is liable for any non-conformity or defect in goods sold to a consumer that existed at the time the goods were delivered and becomes apparent within the period prescribed by law.
If defects are discovered in goods purchased from the Online Shop, the buyer must notify the Online Shop as soon as possible, preferably by e-mail at info@sotsiaaldisain.ee.
In the event of a defect, the buyer has the right under applicable law to first request repair or replacement of the goods and, where provided by law, to exercise other legal remedies, including termination of the contract and a refund.
The Online Shop shall respond to a consumer’s complaint in writing or in a form that can be reproduced in writing within the period prescribed by law.
7. Processing of Personal Data and Direct Marketing
The Online Shop processes the buyer’s personal data for processing orders, arranging delivery of goods, handling payments, communicating with customers and for other purposes arising from applicable legislation.
For the purpose of delivering goods, the Online Shop may transfer the necessary personal data to the company providing the delivery service.
The detailed terms and conditions concerning the processing of personal data are set out in the Online Shop’s Privacy Policy.
Newsletters and promotional offers are sent to the buyer by e-mail where there is an appropriate legal basis for doing so or where the buyer has given their consent.
The buyer has the right to unsubscribe from direct marketing at any time by following the instructions provided in the newsletter or by contacting the Online Shop at info@sotsiaaldisain.ee.
8. Dispute Resolution
If the buyer has any complaints regarding the Online Shop, they should be sent by e-mail to info@sotsiaaldisain.ee or submitted in writing to:
SotsiaalDisain OÜ
Vaksali 32a-3
Viljandi 71014
Estonia
If the buyer and the Online Shop are unable to resolve the dispute by agreement, the consumer has the right to turn to the Consumer Disputes Committee (Tarbijavaidluste komisjon). The proceedings are generally free of charge for the consumer.
